Press releases

Dissemination workshop on results and lessons learnt from the model of “Performance accountability in the provision of healthcare services in hard to reach areas”

 Venue: Hanoi Daewoo Hotel
Time: October 06, 2015

Hanoi, October 06, 2015: Marie Stopes International Vietnam (MSIVN) in collaboration with Lam Dong and Quang Binh Departments of Health will organise Dissemination Workshop on Results and Lessons Learnt from model of “Performance Accountability in the provision of healthcare services in hard to reach areas”.
Workshop participants are representatives from the donor – EU delegation in Vietnam, the Ministry of Health, the Vietnam Social Security, and representatives from Lam Dong and Quang Binh Departments of Health, participants representing the People’s Committee at all levels in Lam Dong and Quang Binh provinces, communities in 10 communes in Dam Rong and Minh Hoa districts, MSIVN, the Center for Community Reproductive Health in Vietnam, and representatives from non-governmental organisations, international organisations and media agencies in Hanoi. 
The initiative aimed to develop a monitoring mechanism in performance accountability for the provision of healthcare services, this was also the key activity of the project “Enhancing Participatory Accountability Monitoring in the provision of reproductive healthcare and family planning services in commune health stations to the population in hard to reach areas in Lam Dong and Quang Binh, Vietnam”.The project is funded by EU, and it has been implemented in 10 communes in two hard to reach districts of Dam Rong in Lam Dong province and Minh Hoa in Quang Binh province for the period 2013-2016. 
Accountability within this project focuses on the relationship between the commune health service providers and the service users. The service providers have responsibility to comply to the technical standards developed by Ministry of Health in order to provide safe services that maximize possible benefits of the users. At the same time, the service providers are responsible for providing clear and accurate information and counseling, especially in the area of clients’ health status and decision making for treatment, offering recommendations and solutions to the clients which are culturally suitable and ensure the latter’s informed choice. The other issues that require transparency include; service prices (if any) and modes of treatment as well as the providers’ responsibility for continuity of care for their clients. This can include referral to the higher level when necessary. The service users and community members are entitled to join dialogue and give open feedback to the commune health stations and the relevant agencies regarding what can be improved and overcome in service provision and in terms of interaction with the community and monitoring the improvement as agreed among all parties.
Initial results and lessons learnt confirm the effectiveness of this accountability monitoring mechanism in improving of the quality of healthcare services provided at the commune level in general and in reproductive health services in particular. Doctor Dinh Hon Tien – Head of Hoa Son Commune Health Station, Minh Hoa, Quang Binh shared: “Now we have found that the quality of healthcare services are much better. It is because we have shifted our view from a doctor-patient relationship to a client-service provider relationship, and have gradually improved the healthcare services in line with clients’ recommendations”. 
At present, it is estimated that 17,000 clients have visited the project, all of which are Ethnic Minority peoples living in two hard to reach districts of Dam Rong and Minh Hoa, and have benefited from the quality reproductive health and family planning services delivered through this project model. Additionally, progress has been observed, including adherence to the clinical service provision standards, which has increased from 75% to 90%, the percentage of the people’s satisfaction toward the healthcare services provided by commune health stations also went from 65% to 99%. 100% of interviewed clients said that they would return to commune health stations for further services and recommend these services to friends.
Remarkable progress in improving the quality of the provision of reproductive health and family planning services in commune health station is reported during the implementation of this model. It, however, is the initial achievement. To maintain the sustainability, and replication of the model and increase the beneficiaries, it is essential to involve the participation of government agencies, authorities at all levels and local people, as well as receiving further technical and financial support from related agencies. 

Information about Marie Stopes International (MSI)

Marie Stopes International is a leading international non-governmental organisation that provides family planning services. MSI’s headquarter is located in London, UK. So far, MSI has been operating in 40 countries on 6 continents, mainly in developing countries. In 2014, MSI global served more than 13 million women, creating more than 28 million (CYPs) couples’ year of protection.
MSI first came to Vietnam in 1989 and has cooperated closely with non-governmental organisations and government agencies to implement the reproductive health and family planning programs in many provinces/cities in Vietnam. 
With its vision “ensuring the basic rights of individual to have children by choice, not chance”, MSI has made great efforts to bring about quality reproductive health and family planning services to communities and also to cooperate effectively with partners to enhance service access in Vietnam. 
MSIVN has currently been supporting a network of 12 obstetric-gynaecological and family planning (FP) clinics named Marie Stopes International, 02 networks of social franchised clinics named BlueStar (300 private clinics) and Sisterhood – tinh chi em (250 commune health stations) and a program promoting the provision of long-term and permanent family planning services in 31 provinces nation-wide. In 2014, those networks served 3.5 million clients creating more than 2.9 million CYPs and organised trainings on improving provision of family planning service for about 1,000 public and private service providers. MSI is committed to collaborating with Vietnam to contribute to meet the reproductive health and family planning targets of the Vietnamese people sustainably. 
For more information, please visit our website at and
Contact person: 
Ms. Bui Thi Mai Hoang, Communications Officer
Marie Stopes International Vietnam 
Mobile: 0933197798


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